Bolt66 Cards — Returns & Refunds

We want you to buy from us with total confidence. Here's exactly how we handle returns and refunds — in plain English, no fine print.

This policy covers orders placed on bolt66cards.com. If you ordered through our Shopee or TikTok Shop stores, that platform's own return process applies instead — but message us and we'll happily help you through it.

Our authenticity guarantee

Every card we sell is 100% genuine. If you ever receive a card that turns out to be counterfeit, we'll give you a full refund or a replacement — and we'll cover the return postage. No arguments. This is the promise the whole shop is built on.

About card condition

Trading card singles are collectibles, so a couple of things are worth knowing up front:

• Every card is listed with its condition (e.g. [Near Mint / Lightly Played — use your own grades]) and photos, so you know what you're getting before you buy.
• Because these are real, hand-checked cards, small signs of wear that match the stated condition are completely normal — that's part of buying singles, not a fault.
• If a card turns up in worse shape than we listed, that's on us — see "When we've got it wrong" below.

When we've got it wrong

We'll always make it right if:

• You received the wrong card
• A card is missing from your order
• A card arrived damaged in the post
• A card's condition clearly doesn't match what was listed

Just message us within [48 hours] of delivery with your order number and a couple of clear photos. Once we've confirmed it, you choose a replacement or a full refund, and we cover the return postage. Simple.

Change of mind

We're not able to accept returns simply for a change of mind — and we want to be honest about why:

• Card values move daily, so a card can be worth something quite different by the time it comes back to us.
• Once a card leaves our hands, we can't verify that the card sent back is the exact same one we shipped out.

So please double-check your order before you check out. And if you're ever unsure whether a card is right for you, message us first — we're glad to send extra photos or answer questions before you buy, not after.

How to start a return or report a problem

1. Message us on WhatsApp at [your WhatsApp number] or email [your support email].
2. Include your order number and clear photos of the issue.
3. We'll reply within [1 business day] and sort it out with you.

Refunds

• Approved refunds go back to your original payment method — PayNow, GrabPay, card, or Atome — through our payment provider.
• Once approved, refunds usually appear within [5–10 business days], depending on your bank or provider.

Damaged or lost in the post

If your parcel arrives damaged, or doesn't arrive at all, let us know within [48 hours] of the delivery date (or the expected delivery date) and we'll chase it up with the courier and make it right.

One last thing

This policy exists to be fair to you and to us. It doesn't take away any rights you already have under Singapore consumer law.

Got a question about anything above? Just message us — we'd always rather sort things out with you directly than hide behind a wall of fine print.